Privacy Policy

Last updated: January 2026

First Certify Limited (“we”, “us”, or “our”) operates the website https://www.firstcertify.co.uk and provides property compliance and inspection services, including EPCs, EICRs, Gas Safety Certificates, and floor plans.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: First Certify Limited
Company number: 15995117
Website: https://www.firstcertify.co.uk
Services: Property compliance and inspection services

For the purposes of data protection law, First Certify Limited is the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, business name (if applicable)

• Contact Data: Email address, telephone number, postal address

• Property Data: Property address and inspection-related details

• Technical Data: IP address, browser type, device information, cookies

• Communication Data: Enquiries, emails, messages, and call records

• Financial Data: Payment or invoicing details (we do not store full card details)

3. How We Collect Your Data

We collect personal data through:

• Contact forms on our website

• Phone calls, emails, or direct communication

• Booking or requesting our services

• Cookies and similar tracking technologies

4. How We Use Your Data

We use your personal data to:

• Provide and carry out our inspection and compliance services

• Respond to enquiries and communicate with you

• Arrange appointments and issue certificates or reports

• Process payments and invoices

• Improve our website and services

• Comply with legal and regulatory obligations

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: To perform services you request

• Legal obligation: To comply with regulatory requirements

• Legitimate interests: To run and improve our business

• Consent: Where you have explicitly provided it (e.g. marketing emails)

6. Marketing Communications

We may send you service-related communications. We will only send marketing communications where you have opted in, and you can opt out at any time by contacting us or using the unsubscribe link where provided.

7. Cookies

Our website uses cookies to improve functionality and user experience. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

8. Sharing Your Data

We may share your data with:

• Trusted service providers (e.g. IT, payment processors)

• Accreditation bodies or regulatory authorities where required

• Professional advisers (e.g. accountants)

We do not sell your personal data to third parties.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

12. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

First Certify Limited
Email: support@firstcertify.co.uk