Privacy Policy

Information We Collect

We collect your name, email address, phone number, property address and payment details when you book a service. We use this information to process your booking, assign a local assessor, and deliver your certificate.

How We Use Your Data

Your data is used to process bookings, communicate about appointments, issue certificates, and send renewal reminders. We do not sell your data to third parties.

Payment Security

Payments are processed securely through our payment provider. We do not store card details on our servers.

Assessor Access

Your property address and contact details are shared with the assigned assessor so they can carry out the inspection. This information is used solely for the purpose of completing your booking.

Data Retention

We retain booking records and certificates for the duration required by law and for as long as needed to provide our services. You can request deletion of your account data at any time.

Your Rights

Under the GDPR, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at hello@firstcertify.co.uk.

Contact

For privacy enquiries, email hello@firstcertify.co.uk or call 0330 133 2503.